Refund policy

This website is operated under the brand “Vanguard Duty”, a trade name of White Wolf Commerce LLC.

Returns & Refunds

At Vanguard Duty, we want you to shop with complete confidence. If for any reason you are not fully satisfied with your purchase, we offer a 30-day return policy on eligible items.

30-Day Money-Back Returns

You may return eligible items within 30 days of the delivery date for a refund issued to the original payment method.

  • Refunds are issued minus original shipping costs

  • Items must be returned in new, unused, unworn, and resalable condition

  • Items must be in their original packaging, with all tags, manuals, and accessories included

Non-returnable items include:

  • Body armor

  • Pepper spray

  • Customized or personalized products

Vanguard Duty reserves the right to deny returns that do not meet these conditions.

Return Process

Before sending any item back, customers must contact us to obtain return instructions.

📧 Contact: support@vanguardduty.com

Unauthorized returns may not be accepted.

Order Errors & Damaged Items

If we made an error with your order (wrong item, size, or color), or if your item arrived damaged, please contact us immediately.

📧 Email: support@vanguardduty.com

If the issue is confirmed to be on our end, we will:

  • Provide a prepaid return shipping label

  • Ship the correct replacement at no additional cost

Refund Timing

Once your return is received and inspected, refunds are typically processed within 3–7 business days.
Your bank or payment provider may require additional time to post the refund.